Terms & Conditions

These terms apply to the Herbal Medicine Clinic and the Wellness & Relaxation Package.

Punctuality and Courtesy

All appointments for the Herbal Medicine Consultations and Wellness & Relaxation Packages will end at their scheduled time so that the next patient /client will not be delayed, and a full charge will be applied. So please ensure you leave enough time to find the address and for parking.

Cancellations

If you wish to cancel or reschedule an appointment for the Herbal Medicine Clinic or Wellness & Relaxation Package, 24 hours’ notice is required. If you cancel or reschedule with less than 24 hours’ notice for an appointment at the Herbal Medicine Clinic or Wellness and Relaxation Package, or fail to show up, you will be charged 50% of the consultation or package fee. If I am seeing you at Nine Springs Natural Health Centre in Yeovil, an additional cancellation fee of £13.50 per hour applies to reimburse me for the hire cost of the therapy room that I will be liable for.

In extreme extenuating circumstances, I may be able to reduce or waive the 50% cancellation fee but you would still need to pay for the cost of the therapy room hire if applicable.

If you have paid in advance, a full refund will be processed to you within 3 working days of your cancellation notification. However, if you give less that 24 hours’ notice before your appointment then your cancellation fee will automatically be deducted from your refund.

Hygiene

Please shower before coming to your Wellness & Relaxation Package. In order to receive full benefits of the essential oils used in your aromatherapy back massage, please come without perfume, aftershave or chemical based deodorant.

Medical Conditions and Pregnancy

Please inform me as soon as possible of any change in medical condition or pregnancy that occurs during treatment, as I may need to adapt your prescriptions or treatment.

Mobile Phones

Please refrain from talking on a mobile phone and ensure it is switched off for the full duration of your time at your Herbal Medicine consultation.

Price Alteration

I reserve the right to alter prices without prior notice.

Smoking

Please refrain from smoking anywhere on the premises.

Data Security.

Personal and medical details taken from patients during Herbal Medicine Consultations will be kept safe and in the strictest confidence in accordance with UK data protection laws. See the Data Protection Policy.

Payment

Payments for Herbal Medicine consultations and Wellness & Relaxation Packages to be made 2 days before your appointment, unless otherwise agreed. Payments for Herbal Medicine prescriptions to be made once it is agreed on how much medicine you will need and will include packing and posting if applicable.

Please pay by bank transfer for Herbal Medicine Consultations, herbal prescriptions and the Wellness & Relaxation Packages to:

Triodos Bank

Account name: H Christov t/as Ziggurat World of Herbs

Account number: 21214247

Sort code: 16-58-10

Please make sure you have read the above section on cancellations to avoid incurring a fee.

Personal Items

Please ensure you retrieve all your personal items before leaving the premises as I cannot be held responsible for lost items. I will, however, make every effort to contact you if I see that you have left something behind.